Returns & Exchanges
Returns and exchanges are accepted within 30 days of your order for unopened and untested full size products only. Sample sizes are not eligible for returns or exchanges (for safety reasons due to the packaging). All shipping costs associated with the return or exchange will be the buyer's responsibility. Products that show any evidence of having been opened or tested will not be accepted for a refund or exchange. If you would like to return or exchange an item, please contact me first at firstname.lastname@example.org.
You can be sure that you will be refunded or sent a replacement if you receive the wrong item, a damaged item, or if your package is never delivered to the provided address.
Please consider purchasing sample sizes before ordering full size products if you are ever unsure.
Important note about paying with Paypal:
Paypal no longer refunds processing fees when I issue a refund to customers. Unfortunately this means that refunds to Paypal users will have 3% deducted from the total refund amount to account for these fees.